Frequently Asked Questions

How can we help you?

1Who will be delivering my parcel?
Most of our products are delivered by logistics companies in Nigeria and we offer three options: God is Good Terminal Pickup, DHL Next day Doorstep and ABC Terminal Pick up.
Some of our gifts are delivered by a specialised courier and this is usually because the item is fragile or of a high value. If your order requires one of our specialist couriers, you’ll see ‘Specialist Delivery’ written on the checkout page when you pay for your order.
If you’re in a rush and need your gift tomorrow, we might be able to send it via a guaranteed next day delivery courier. However, we do need a little longer to make some of our personalised gifts, so please check the despatch time on the product page. If you’re not sure about the despatch time, then please contact us and we’ll see how we can help.
2I forgot to order one of the products I wanted! Can I add it to my order?
Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order.
If you need help placing an order, please contact us and we'll help you with your order
3Oh no! I’ve made a mistake with my order, can I change it?
Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production. We provide an option to alter the details yourself, up to 30 minutes after the order has been processed online. To do this, simply click the link on the confirmation email you were sent, or if you have an account you can login and make amendments through your account. If it’s been more than thirty minutes since you ordered your gift, (or after the next day delivery cut off) we are unable to make any changes.
4How do I return my item?
Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.
Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem
5Can you gift wrap the product for me? And include a gift message?
Most of our orders are sent with a delivery note, which you’ll find inside your parcel, however it’s not a gift message. The delivery note is printed with the contents of the parcel, the recipient’s name, and the sender’s name. There aren’t any prices on the delivery note.
As some of our gifts are sent from locations other than our main warehouse, we can’t guarantee that every parcel will have a delivery note inside.
6My order has arrived and it’s broken – help!
We’re really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.
As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please fill in our online enquiry form and we’ll send you a link so that you can upload a photo of the damaged gift.
1Can't find anything that relates to your query?
Please call our helpful customer service team on 09030000743 Our lines are open: Monday to Friday: 9:00am – 5:30pm
2I gave you the wrong delivery address, can I change it?
We provide an option to alter the details yourself, up to 30 minutes after the order has been processed online. To do this, simply click the link on the confirmation email you were sent, or if you have an account you can login and make amendments through your account. Unfortunately, if your order has already been sent to our production team, we won’t be able to change the delivery address.
3I emailed you but nobody’s replied!
We’re sorry that you haven’t received a reply yet, we know it’s frustrating. Have you checked your email junk folder? Sometimes emails from us are automatically filed in your junk folder (depending upon the email provider you use, this folder may be called ‘spam’) so it’s worth checking there. We try to reply to emails within 48 hours and we’re sorry if it’s been longer than this. Please get in touch again and we’ll do our best to solve the problem.lem
4I’m unhappy with my product and I’d like to speak to you about it
We’re really sorry that you’re unhappy with the gift you’ve ordered. We know how important it is for a gift to be perfect, so please get in touch and we’ll try our best to solve the problem. Please fill in our online enquiry form and we’ll get back to you as soon as possible. If you’d like to write to us, our address is: 14b Wole Ariyo Street, Lagos